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/ CUSTOMER CARE

At Nothin' Fancy, our customers are at the heart of everything we do. We are committed to providing exceptional service and ensuring your experience with us is nothing short of delightful. This Customer Care Statement outlines our dedication to meeting your needs and exceeding your expectations.

1. Our Commitment to You

  • Quality Products: We take pride in offering high-quality, handcrafted baked goods and products that bring joy and satisfaction.

  • Responsive Support: Our team is here to address your questions, concerns, or feedback promptly and professionally.

  • Customer Satisfaction: Your happiness is our top priority. If you're not satisfied with your purchase, we will work with you to make it right.

2. How We Support You

  • Order Assistance: From placing an order to tracking your delivery, we’re here to help every step of the way.

  • Product Information: Need more details about an item? We’re happy to provide additional information or recommendations.

  • Issue Resolution: If you encounter any issues, our customer care team is ready to assist in resolving them quickly and efficiently.

3. Communication Channels

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4. Your Feedback Matters

We value your feedback as it helps us improve and grow. Whether it’s a suggestion, compliment, or concern, we want to hear from you. Share your thoughts through email or our website contact form.

5. Personalized Service

At Nothin' Fancy, we strive to provide a personal touch in every interaction. Whether customizing an order or answering a question, we’re dedicated to making your experience special.

6. Commitment to Improvement

We continuously review our processes and products to ensure we’re delivering the best possible service. Your input helps us stay aligned with your needs and preferences.

Contact Us

If you have any questions, concerns, or simply want to say hello, don’t hesitate to reach out. We’re here to make your experience with Nothin' Fancy exceptional every time.

Thank you for choosing Nothin' Fancy. We appreciate your trust and support!

/ PAYMENT METHODS

/ PRIVACY & SAFETY

- Credit / Debit Cards
- PAYPAL

- Offline Payments

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Privacy and Safety Statement

At Nothin' Fancy, we are committed to protecting your privacy and ensuring the safety of your personal information. This Privacy and Safety Statement outlines how we collect, use, and safeguard the information you provide when visiting our website or engaging with our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, and shipping address, when you place an order or sign up for our newsletter.

  • Payment Information: Payment details such as credit card information are processed securely through trusted third-party payment processors.

  • Non-Personal Information: Data such as browser type, device information, and website usage statistics to improve our website and services.

2. How We Use Your Information

We use the information you provide to:

  • Process and fulfill your orders.

  • Communicate with you regarding your orders or inquiries.

  • Send promotional offers and updates if you have opted to receive them.

  • Improve our website, products, and customer experience.

3. How We Protect Your Information

We implement industry-standard security measures to protect your personal information, including:

  • Encryption of sensitive data during transmission (e.g., HTTPS).

  • Secure servers and firewalls to safeguard stored data.

  • Regular monitoring and updates to maintain website security.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

  • Service Providers: Trusted partners who assist in fulfilling orders, processing payments, or delivering services.

  • Legal Obligations: Authorities when required to comply with applicable laws or regulations.

5. Your Choices

  • Opt-Out: You can opt-out of promotional communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

  • Access and Update: You may request access to or update your personal information by reaching out to us.

6. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us analyze website traffic and personalize your experience. You can disable cookies through your browser settings, but this may affect website functionality.

7. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with their information, please contact us to have it removed.

8. Updates to This Statement

We may update this Privacy and Safety Statement periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised date.

9. Contact Us

If you have any questions, concerns, or requests related to privacy or safety, please contact us:

Email: nothinfancy23@outlook.com
Thank you for trusting Nothin' Fancy. Your privacy and safety are our top priorities.

 

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